Reservation & Billing Terms

Refund & Cancellation

Understand our terms regarding deposit refunds, room cancellations, and billing adjustments at Lasta Club Lippo Cikarang.

Effective Date: January 1, 2026 Lasta Club Refund Policy v1.0

1. Reservation Down Payments (DP)

For Executive KTV Suite or VVIP Room bookings that require a Down Payment (DP) or pre-payment to secure minimum spend slots:

Cancellation 24+ Hours Notice: Eligible for a 100% full refund or one-time booking date reschedule.
Cancellation 12 - 24 Hours Notice: Eligible for a 50% refund, or full transfer of DP to store credit for future visits.
Cancellation Less Than 12 Hours: Down payments are non-refundable due to reserved room inventory.

2. No-Show & Late Arrival

Lasta Club holds reserved suites for up to 30 minutes past the agreed arrival time. If the party fails to check-in or notify our VIP Host Desk within this window, the reservation will be marked as a No-Show, and any paid reservation deposit will be forfeited.

3. Food, Fine Spirits & Opened Bottles

Due to health, safety, and inventory standards, refunds or exchanges on consumed items are governed as follows:

Opened Liquors & Bottles: Unused portion of opened spirit bottles cannot be refunded. However, guests may request bottle storage (*Bottle Keep*) service according to our venue's storage policy.
Kitchen & Food Orders: Food and cocktail items that have already been prepared or served cannot be refunded unless a quality issue is verified by management.
Unopened Bottle Returns: Sealed bottles ordered during session may be removed from the final bill prior to payment settlement.

4. Refund Method & Timelines

Approved refunds will be processed using the original method of payment (Bank Transfer, Credit Card, or E-Wallet):

Bank Transfers: Processed within 1 – 3 business days.
Credit Card Refunds: Processed within 5 – 10 working days depending on issuer bank cycles.

5. How to Request a Refund